The Hospitality Training Company’s programs and pricing are designed to work within a business’ budget. No one solution fits all, each business gets customized training that is surprisingly affordable. Benefits of which include increased profitability, increased staff motivation and lowered staff turnover. Rewards such as higher sales and lowered cost, will easily pay for any training program almost immediately. We offer:
Customer Service Training: Creating a rapport with customers, leading the service experience from start to finish.
Specialized Training:Classes that target specific areas for improvement:
Technical aspects of Food and Beverage training, providing practical hands on experience
Upselling for improving sales
Dealing with difficult guests and handling complaints
Classes are delivered on site, and being interactive, allow staff to gain skills that translate to immediate results. Though the focus is primarily on smaller, full service, restaurants and hotels, all businesses will benefit from any of the above customer service training programs. Written Training Manuals: Training manuals that create standards, great for expanding businesses or when training seasonal employees is a recurring issue. Examples include;
Server/Order Taker
Host/Cashier
Front Desk Agent/Reservations/Receptionist
Bartender
Busser/Server Assistant
Housekeeper
Supervisor/Manager"Train the Trainer"
We understand that you are busy, we will come to you, and work around your schedule. Our initial consultation helps us gain an understanding of your objectives, and goals. During our consultation, we will assess the situation, and create a recommendation of services. For more information on consultations, please email us; service@thehospitalitytrainingcompany.com , or call us directly 1-773-576-8899.
